Privacy Policy
How 5trak collects, uses and protects the information you share with us.
Information we collect
When you use the contact form on this website, we collect the details you choose to provide: your name, company, email address, phone number and the contents of your message. We ask for this information so we can respond to your enquiry with a quote or design concept.
When you browse the site, standard server logs record technical information such as your IP address, browser type and the pages you visit. We use this only to keep the site secure and to understand how visitors use it, never to identify you personally.
How we use your information
Your contact details are used for one purpose: answering your enquiry. That includes preparing quotes, discussing your project and delivering your order. We do not sell, rent or trade your information to any third party.
If you become a customer, we keep your details and your board designs on file so that future reorders and replacement parts are quick to produce. You may ask us to delete this information at any time.
Email and communications
We send email only in response to an enquiry or as part of an active project. We do not run marketing lists or send newsletters unless you explicitly ask to be added. Every project related email is relevant to work you have already started with us.
Third party services
This website uses font and styling services delivered through third party content networks, which may process standard technical data such as your IP address to serve resources. We do not control their data practices, and we recommend reviewing their policies if you are concerned.
Your rights
Under the Australian Privacy Principles, you can ask us what information we hold about you, request a copy, ask for corrections, or request deletion. Contact us at sales@5trak.com.au or 1300 089 353 and we will respond within a reasonable period.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, and significant changes will be noted here with the date they take effect.
Last updated: January 2026. Questions about this policy can be sent to sales@5trak.com.au.